The Policy Center provides an online help feature, where you can request support, report issues and submit ideas to improve the application.
To request support, follow the steps given below.
First of all, you need to be logged in to Policy Center (via IMConnect or Client IDP SSO).
1. On the Dashboard page, you can click on Support Request widget;
2. On each page, click on the Contact Support link at the very bottom of the screen.
3. In case, you are already in Knowledge Base or Home Support page, you can Submit a request using the link at the top menu.
4. The Submit form will be displayed.
5. Enter the required Subject field.
6. You can select the type of a request from the Request Type drop-down list.
7. Enter the question or define an issue in the Description field.
8. You can add an attachment in the Attachment field to illustrate the request in a detailed way.
8. Click Submit.
10. The ticket will be submitted.
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